PRESALE VOUCHERS ARE NOW OPEN FOR REDEMPTION!
Redeem Your Presale Voucher
Follow the steps below to redeem your tickets and pick your date and time if you purchased a presale voucher code.
REMINDER: 2024 PRESALE VOUCHERS EXPIRE AT THE END OF THE SEASON 11/2/2024. You must redeem them for a date this season. Past year’s vouchers are not valid for redemption.
Redemption INSTRUCTIONS:
We recommend redeeming your tickets at least 48+ hours before the date you would like to attend. This helps ensures the availability of tickets for that date.
Ticket Vouchers must be redeemed for a specific Date and Arrival Time before you can attend. Presale Vouchers CAN NOT be taken directly to the event and used as tickets. Once you redeem your voucher, you will receive your official tickets with barcodes that can be scanned at the event.
- Locate your voucher codes in your confirmation email. Make sure to check your spam/promotions folder and search for “Nightmare Cleveland” in your email.
- Click the “Redeem Vouchers” button below these instructions. “IF THIS BUTTON IS NOT VISIBLE IT MEANS TICKETS ARE NOT ON SALE YET. CHECK BACK CLOSER TO THE SEASON”
- Select the date you wish to attend.
- Choose the same ticket type you purchased for your voucher.
- Make sure to select the same number of tickets for your order that matches the number of presale vouchers purchased.
If you would like to use some of your vouchers for a different day or time, you will simply place a separate order for that date. - Select the Arrival Time you would like.
- Proceed to Checkout and when you get to the payment step enter your voucher codes as coupon codes.
- Enter each of your voucher code(s) one at a time.
- Double check your order total is $0.00! DO NOT ENTER YOUR CREDIT CARD INFO. If your total is not zero, your voucher codes were not entered correctly. Refunds are not given for any mistakes or incorrect orders.
- Click “Purchase”
Make sure to check your email for the confirmation. You need to bring this new confirmation email to the event. Do Not Bring your original presale email.
Need Help?
Please contact us if you need any assistance.
Contact Us Here
Please note, that customer support is not able to redeem your tickets for you but they can assist with answering any questions. WE ARE CURRENTLY EXPERIENCING UNUSUALLY HIGH CONTACT VOLUME. We will respond to you as soon as possible.
Full terms and restrictions of the presale that were listed on the promotional page prior to purchase can be viewed here.
