We are open rain or shine.

Nightmare Cleveland is an all-indoor Haunted House. Indoor and covered outdoor waiting areas are also available.

Almost nothing.

No backpacks, bags or purses are permitted. You will go through a full security checkpoint with metal detectors. Any prohibited items that are found must be returned to your vehicle or disposed of before you are permitted to enter the facility. We are not responsible for any lost or stolen items.

Security is not permitted to hold onto any items while you go through the attraction.

All cell phones or any loose items MUST be secured in a closed pocket at all times. Items may not be kept in a waistband. If you do not have pockets you will need to leave it in your vehicle or someone in your group may secure them for you. Nothing may be held in your hands while walking through the attractions.

Any lost items will not be searched for until after closing. Our team conducts a thorough walkthrough after each operational night. Please report any lost items with detailed descriptions or pictures to us at info@nightmarecleveland.com.

Any loose items you bring into the attraction MUST be secured in a closed pocket at all times. Items may not be kept in a waistband, shoes, ect. If you do not have pockets you will need to leave it in your vehicle or someone in your group may secure them for you. Nothing may be held in your hands while walking through the attractions.

Nightmare Cleveland is a high intensity dark attraction that requires both of your hands to be kept free to navigate safely.

NO photos or videos are allowed inside the haunted house. No smart glasses, GoPros, cameras, or professional video equipment are allowed past the security checkpoint.

You may take photos outside or in the waiting line as long as you are respectful of guests around you and not using a flash.

Costumes are permitted with a couple of exceptions:

No masks or face-coverings, and no props.

NO flashlights, lighters, phone lights or lighting devices allowed in the Haunt at any time. If navigating the attraction becomes too difficult, there are frequent emergency exits you may use to safely return outside.

Yes, local police and sheriff are on the property at all times. We also have an in-house security team roaming the property that are available to assist customers throughout the night.

You will go through a full security checkpoint with metal detectors and wands. Any prohibited items that are found must be returned to your vehicle before you are permitted to enter the facility.

Yes, there are security cameras in the attraction, waiting area, parking lot, and surrounding outside areas for the safety of the customers and our actors.

Unless you purchase a Touch Pass add-on the actors will NOT touch, grab or hold onto you. Due to the extremely dark and disorienting scenes, accidents happen and actors or staff may brush up against you or come in contact with you accidentally.

DO NOT touch the actors under any circumstances (even if you purchase a Touch Pass). Touching or disturbing actors or staff in any way will result in immediate removal from the property without a refund.

At this time concessions are not available on property. Although, we are located in an area with a high number of nearby restaurants and fast food options that are open late.

No food or drinks are allowed in the Haunt or while waiting in line.

Due to this being a limited capacity reservation based attraction, Sales are 100% final. You may reschedule your tickets if you miss your date/time but we do not offer any refunds.

Tickets purchased at Costco can be redeemed at our on-site check in. Please present your voucher to our ticketing attendants to be granted entry.